Excellence: Do your very best……We take pride in everything we do and strive to do our best always, taking personal responsibility for quality, innovation and excellence.
Cooperation: Working Together……..We encourage communication, working together with enthusiasm and appreciation, sharing information and supporting one another to create a positive environment for all.
Respect: Value Every person……We treat our clients and each other with the highest degree of dignity, equality and respect, recognising the important contribution that diversity makes to the quality of operations and communities.
Integrity: Do what is right ……..Our organisation and personal principles reflect the highest standards of ethics and honesty. We are personally accountable for our actions.
Empathy: Care for each other…….We show understanding for one another through our decision, actions and words, and commit to appreciating the efforts of all.
We believe everyone’s story is different and unique. That’s why we’re here to help you in your choices and offer a committed personalised service to help you reach your goals.
When you join Star Community Care, we want to hear your story and help you begin a new chapter. That’s why we come to you to get to know you in the comfort of your own home. We offer a complete customized support plan where we identify your outcomes or goals and your challenges. We help customers, like you, understand your plan and get the most out of their package without compromising on quality of service. Additionally, we send a Star Community Care coordinator to come with you to your 12 months plan review meeting to assist with the size of funding required in the new year.
From our internal structure and processes through to the one-on-one support you receive, we are customer-centred. For example, our care coordinators work with you to understand your needs and the services required to deliver the best outcome for you. This allows us to be sustainable so we can continue to deliver quality service now and into the unforeseeable future.
We are committed to finding a support worker with the ‘right fit’ to support you on reaching your goals. We understand the importance of quality care and strict clinical governance to ensure the safety of our customers and support workers.